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Q Whether to provide free machine training？
A We provide comprehensive machine training, from principle, operation, maintenance, etc. to comprehensive training. Free product manuals, training videos, and face-to-face video online training.
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Q What is the warranty policy of our beauty machine?
A We provide each customer with a free warranty of up to one year. In addition, we will provide 7x24 hours of online service to solve all difficulties in the product and operation for you.
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Q What is the packing of our beauty equipments?
A There’re different packages of our beauty equipment: carton box, aluminum alloy, and wooden box.
For different machines, we use different packaging, for example for portable emsculpt machines we generally use wooden boxes and aluminum sides to pack the goods to ensure that they are safe and not damaged, while the lighter material minimizes freight costs.
No matter which package, there’s good foam inside of the box to protect the machine during the shipment. So there’s no worry of any damage to the machine.
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Q Does the machine have market license support?
A Our machines have certifications required by many countries, according to the national production standards, the quality is guaranteed, and certificates and test reports can be provided.
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Q What is your logistics method?
A We will complete your order in the shortest possible time. In addition, we use thickened foam lining, moisture-proof cloth bags, aviation aluminum boxes, and three-layer packaging to ensure safe transportation.
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Q Can you accept OEM/ODM?
A We are confident to provide every customer with the best quality and all-round service, whether it isOEM or ODM, we can provide customers with corresponding products and solutions.This also means that we are willing to print your company's logo on our products, are willing to provide you with product technology, and are willing to provide you with designs including screens, trademarks, packaging, language, etc.
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Q What is the payment method？
A You can choose the safe payment ways, bank payment to our company official account is the most regulation way, if you want we can also accept credit card payment like paypal and Alibaba, we would provide you the invoice that with our company seal.
